Many of these can’t work together, making it difficult for hospitals to share scans with GPs, for example. Substantial investment is planned (£8 billion over five years), but the NHS has been hamstrung by the wide range of different IT systems being used by different parts of the service. That generates efficiencies and cost savings, as well as enabling higher-quality clinical care. The benefits of going paperless are easy to understand digitised documents mean clinical data can be easily shared across the NHS, giving clinicians access to patient records and care plans wherever they are. While the events of 2020 will clearly have shifted resources away from certain longer-term strategic objectives, lockdown certainly sped up the digitisation of some services.ĭuring 2019, around 90% of GP consultations were held face-to-face, but in April 2020 the NHS reported that more than 85% were now remote consultations, either by phone or videolink. Might a paperlite approach, where the use of documents is minimised, but not cut out completely, be more sensible? So, what went wrong and is the new target realistic? We’re talking about the paperless NHS, a long-stated ambition of the UK government. It was supposed to happen in 2018, but first it was pushed back to 2020 and now it’s been postponed again until 2023. But why is this important? We lay out the benefits of digitisation for patients, clinicians and taxpayers, explain why the process has been so delayed and how the NHS can ensure no more targets are missed. Targets to digitise the NHS have repeatedly been scrapped because of slow progress.
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